BWIG WEB MESSAGING

Frequently Asked Questions

 

 

QUESTION 1:   How can I filter my mailbox for SPAM email messages?

Our email server will rate every email message that comes through our system and will place a tag in the header of the email message if it believes the email message is SPAM.  You can set up a rule in your mailbox to filter out all email messages that contain this tag in the email header.  For instructions on how to set up this rule, see the article:  How to use ANTI-SPAM features to filter your email.

QUESTION 2:   How do I report a message as SPAM?

If you are using our SPAM filter (see question 1) and you still receive a message that you believe is SPAM and would like to report it, select the message on, then click on MAIL ACTIONS from the menu at the top of the screen.  Then choose REPORT AS SPAM.

QUESTION 3:   What web browsers will work with BWIG webmail?

You must have a browser meeting the following minimum requirements.

QUESTION 4:   My inbox doesn't look right and I can't see any messages?

If you are using Internet Explorer and compatibility mode is turned on, you will not be able to see your inbox or read your messages.  Click here for instructions on how to turn off compatibility mode for this web page.

QUESTION 5:  How can I select multiple messages in my mailbox to move or delete them?

Selecting multiple messages at a time is done similar to how you would do it in Microsoft Windows.  If you hold down the CONTROL key on your keyboard, while clicking individual emails, it will select all the messages you individually click.  If you wish to select a block of emails, simply hold down the SHIFT key on your keyboard, click on the first email, then click the last email, and all the email messages in between will be selected.
Alternatively you can turn on selection checkboxes by clicking on ACTION (located on the top left corner of the screen. Then click MANAGE USER OPTIONS.  Then under the VIEWING MESSAGES tab, then, check the box next to ENABLE SELECTION CHECKBOX IN MESSAGE LIST, finally click the SAVE button on the top of the window.  Now you will have selection checkboxes display in your message folders.

QUESTION 6:  When I click on a message, it displays it in the preview pane at the bottom of the screen.  How can I turn off the preview pane?

You can turn off the preview pane by clicking on ACTION (located on the top left corner of the screen. Then click MANAGE USER OPTIONS.  Then under the VIEWING MESSAGES tab, select NONE from the READING PANE LOCATION drop down box, after this click SAVE on the menu bar. The preview pane will now be off.

 

QUESTION 7:   Is there a way to view all my email messages, not just the first 10?

Click on ACTION on the top left corner of the screen. Then click MANAGE USER OPTIONS.  Under the VIEWING MESSAGES tab, change the option for Number of items Per Page: to something greater than 10. Then click the SAVE button at the top of the page.

 

QUESTION 8:   When I create a new message, how do I select an email address from the contacts list to send the new message to?

When you have a new message open, or are forwarding a message, you can click on the TO button to pop open the contact list.  From there you can double click on the address from the contact list, or click on it once and click SAVE AND CLOSE to add it to the into the list of those you are sending the email to.

 

QUESTION 9:  When I click the button to create a new message or reply to a message nothing happens.  How do I get the window to open to create a new message?

If you have a pop-up blocker installed, it is likely preventing the new message window from opening.  You can either temporarily disable the pop-up blocker, or tell it to allow pop-ups from the website mail.bwig.net.

 

QUESTION 10:  What is Web Messaging Lite?

Web Messaging Lite allows users with low-bandwidth (cell phone or small portable device connected to the Internet) capability to access their mail quicker.  This new client does not have all the features of the standard web client, so as to keep the bandwidth as light as possible. Some features that cannot be accessed are Rules, Contact Groups, Search and Auto Suggest.